Team and culture: building a strong firm through growth and growing pains
A Talk by Jason Robinson , Trent Mclaren and Rebecca Mihalic
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About this Talk
Robinson and Mihalic compared notes on scaling modern accounting practices while protecting culture and wellbeing. Both stressed that rapid growth magnifies people issues: panic-hiring, unclear communication, and “scope-creep” clients quickly erode profit and morale. Their answer is a deliberate, values-led approach—built on clear capacity metrics, structured tools (Slack, XPM, FYI) and the confidence to say “no” to the wrong work.
